Data that may be deleted
Depending on the request and the data associated with the activation, this may include:
- activation and device association;
- saved playlist configurations;
- playlist names and linked source information;
- PIN or portal access associated with the activation; and
- technical metadata that is no longer required to provide the service.
How to submit a request
Send an email to info@akselplayer.com.
Please include:
- your activation code, preferably partially masked where possible;
- the device or platform on which Akselplayer was used;
- a clear statement that you are requesting deletion of your data; and
- enough information for us to securely identify the correct activation.
Verification
To prevent abuse or unauthorized deletion, Akselplayer may request additional verification before processing the request.
Data that may be retained
Certain limited information may be retained when necessary for security and fraud prevention, compliance with legal obligations, maintaining administrative or audit records, or resolving disputes.
Required audit or security logs may not always be deleted immediately. They will not be retained longer than reasonably necessary for the purpose for which they are kept.
Processing time
Requests are reviewed as soon as reasonably possible and are normally processed within 30 days, unless additional time is needed for verification or legal compliance.
Effect of deletion
After deletion, the activation, playlist association and portal access may no longer be available. A later installation may be registered as a new device.